Ciaté London Reviews

Ciate is an amazing company with beautifully crafted products that are ethical and cruelty free I purchased the Robert Walsh set and it is stunning and such good value! Alex in customer service is such a credit to the ciate team

Placed an order, and received confirmation. Queried the order 8 days later. They hadn't even processed the order, and surprise - one of the items was out of stock. They couldn't even use "it was Christmas/New Year/Post Office" as an excuse, they just didn't bother doing the order.
The only positive was that they responded quickly to confirm their incompetence.

Ordered mystery box. 22nd November, it arrived today 7th December. Not happy.
Mystery box £35 (ish). All stock they couldn't sell!!!. Bright orange lip gloss..and much more.
Mystery box yes...15-20 £ at the most.
Its more the delivery time, and them passing the buck over to yodel.

Amazing foundation, first foundation I've found to actually do what it says on the bottle. Lasts 16 plus hours, has a great coverage, all perfect.
Had one issue with the bottle and after contacting customer services it was rectified and a replacement sent out the same day. Great product and even better customer service

After searching and searching for a dewy bronzer i finally came across ciate London. I was so excited and placed my order. The product came promptly lovely packaging and the smell was amazing. However this product literally does NOTHING. U cannot see it on my skin. Its just a thick gloopy substance (vaseline) comes to mind.
I emailed ciate who wasnt really helpful and basically wont refund me or havent even offered a voucher to try rectify this problem.
Dont bother ordering any of their dewy makeup girls. Most companies would offer some kind of recompence.

Placed my order and never received it, was advised that another was sent and didn't receive this either. Had to involve paypal and many weeks on, I am still waiting for my refund. I will never use ciate again. Disgraceful customer service from a dishonest company.

Great service from Ciate, excellent communications, I got a very quick answer to my query, the website was easy to navigate, delivery was super speedy and I am very happy with the nail sheets, wrap kit and the glitter flip lipsticks! I will definitely be using them again. Thank you Ciate

I don't ever write reviews but Ciate's exceptional customer service deserves a review. Two of my recent orders needed slight changes after I had placed the orders. Ciate's unbelievably prompt responses to my emails and their ability to fix my mistakes prior to shipping (and they ship quickly) certainly rates a 5 star+ review. That, coupled with their products that I love, will definitely keep me ordering.

Top marks for Chris and the customer service team. I was worried as I hadn’t heard anything about my order but after contacting them by email I received a very quick response and the matter was politely and swiftly dealt with. As it was my fault in the first place for mistyping my email address I am doubly grateful!
Can’t comment on product as it is a Christmas present for my wife…..

Amazing customer service. Kyle helped when I had with a few hiccups with the courier, and then again when there was a small issue with how the package arrived ( courier not Ciate). His service and support was well beyond what you expect these days and I wouldn’t hesitate to recommend both their service or products in future. Keep up the fabulous work!

This companies customer service goes above and beyond. I had to return my Dewy Skin purchase as the shade was wrong for me. The return process was easy but unfortunately the shade I wanted to exchange for was not in stock. Kyle at customer service went out of his way to get me my shade posted out from head office!. Way to go Ciate . I'll definitely be a repeat customer ?

I absolutely love Ciaté’s products. I’ve tried everything from their mascara to their nail polish and they never fail to impress. I most recently purchased their new dewy skin and it is BEAUTIFUL! Highly recommend using their live chat to get your correct shade. Mine matches perfectly. So helpful on the live chat and just all round amazing customer service as always. Delivery was super quick too. Will 100% be ordering again. Thanks Ciaté!

I had trouble receiving a shipment - twice tracking said it was delivered but I never received it. KYLE came to the rescue - I almost didn't email again because I thought there is NO WAY they're going to help me. Kyle worked on Ciate's side to do the legwork so I could receive my package - and it finally got to me!!! I'm SO excited because I really love all of the glitter lip colors I ordered. Thank you Ciate for being so smart as to hire Kyle - I'm so happy - so impressed - so glad he was the one to get my email.

I love their products and have never once had a problem with them. I ordered Jan 25, package came today (Jan 29) so I’m almost positive they shipped same day. I probably have over 100 highlighters and their Glow-To highlighter is one of my most prized of all time (especially Moondust.) Love them, they’re definitely a company I will continue to order from.

Very poor customer service. Website offered a discount for Black Friday. However the discount was not given. Requested a full refund and cancellation. Only received part refund for the discount that was originally not given and did not cancel my order. Am still waiting for them to refund the remaining amount. LA